Forum Discussion

1486374269's avatar
1486374269
New Contributor II
5 years ago

Months of poor internet performance; what will it take to get an actual repair?

Here's the deal, Cox.  The problem I'm having is a combination of 902MHz ISM ingress and an exceedingly poor gain structure. And probably an "over-subscribed node", but that's just a hunch. It's...
connection issues
Frustration
thesixcarrs's avatar
thesixcarrs
New Contributor II
5 years ago

I don't know what most of these words mean, but I'm in the same boat.  I suspect due to the inconsistencies of my internet issues that it's a node issue, but I haven't a clue what to do about it.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Thesixcarrs, Your modem is reporting a lot of time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
    • thesixcarrs's avatar
      thesixcarrs
      New Contributor II
      5 years ago

      As of typing this right now, my upload speed is around 10-50kbps. Download is 50Mbps.:)

      One hour ago it was 31Mbps Up, 600+ Down.

      I literally livestream, fileshare, screenshare, do all sorts of things that require a solid upload, this is so incredibly frustrating.

    • thesixcarrs's avatar
      thesixcarrs
      New Contributor II
      5 years ago

      No.  I've had Cox technicians come out and inspect my house and clear it of issues.