Hello, flambeau. I understand the importance of maintaining a reliable connection as we have all come to rely on our in-home network connections more than ever before. I realize you have reservations regarding having a technician out but that may be necessary in this case. I'm not looking to sell you anything or offer upgrades in service or equipment. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.