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JM12's avatar
JM12
New Contributor II
7 months ago

Motorola MB8611 connection drops frequently

Hello All, I've been using a Motorola MB8611 cable modem for about 6 months. It's been very reliable and hardly ever drops the connection. Over the past week my modem is rebooting a few times a day....
  • JM12's avatar
    JM12
    6 months ago

    My issue with the Motorola modem ended up being the cable signal into my home was too strong and for some reason there were 2 splitters in the box where the cable goes into my home. Cox did a recent upgrade in my neighborhood. Post upgrade my modem began rebooting a few times a day until about 2 weeks post upgrade when it was rebooting every 20 min. After Cox service adjust the signal and removed the splitters the signal coming into the home was good and not more reboots to date.

    Good to know about the password on the Motorola with a 15 character limit. Shame on them for not documenting this in the instructions when installing the modem. 

     

Darkatt's avatar
Darkatt
Honored Contributor
7 months ago

Just a reminder, your Motorola MB8611, ISN'T a Motorola, it's a ZOOM Modem. Some years back ARRIS purchased Motorola Mobility, and all it's intellectual property, and first leased, the sold the NAME Motorola, to Zoom. If you are looking for the REAL Motorola equipment, look no further than the Arris Surfboard line of modems. 

The MB8611 is known to have issues, and while it may run well initially, once you start having problems, it's best used as a paperweight. 

Additionally, my sources tell me, Motorola, (Zoom), no longer provides telephone support, and provide support over email only. Not the best solution if you ask me, since if the unit isn't working, then neither is your internet.  Per their web site - motorola-network@custhelp.com is how you get support. 

Further info, (old article) - https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/Motorola-Zoom-ARRIS-Branding-Name#:~:text=No%2C%20Zoom%20simply%20acquired%20the,reside%20under%20the%20ARRIS%20brand.

At the end of the article is a phone number for Zoom/Motorola, I do not know if it still works for support.