Multiple modem log Notices
Brand new modem, new line Cox tech ran. No splitters and I keep getting notices every 10 min. What is going on. Signal levels are Good.
In a days time these logs will be miles long with the...
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Event code 16 is "OFDM profile failure". Event code 24 is "OFDM profile recovery". What you're seeing is indicative of short bursts of noise on the downstream channels. Since you're only losing profile 3 and sometimes profile 2 it's not causing you any serious issues, but it could be indicative of an issue that could get worse later. If you start seeing profile ID 1 or profile ID 0 in the event code 16 message that means it's getting worse. Event code 24 just means everything went back to normal so you don't need to worry about what's in those messages.
Thank you for the info. What exactly could be causing that? Everything is brand new.
Something upstream from your house. Could be a bad overhead or buried cable. Could be a bad amplifier somewhere. Could be a neighbor backfeeding noise. If all of your equipment is new and working properly there's nothing you need to do. Like I said it's not causing issues until it starts to affect profile 1 or 0. It's to Cox's advantage to have everyone on profile 3 since that provides for maximum bandwidth so maybe they'll look into the problem at some point.
The only thing that has changed in the last 2 weeks is we've made the transition to 5 upstream bonded channels as opposed to 4.
That's the only thing you can see. But anything in the plant could have changed. Parts are being replaced all the time and any part can go bad at any time. You won't be able to figure out the root cause of those messages. It's just impossible for a customer to be able to do that.
