Forum Discussion

mdd's avatar
mdd
New Contributor II
2 years ago

My Panoramic WIFI Gateway is ignoring the Security Preference DISABLE COX HOTSPOT selection

Logged in as primary account owner, I set my Security preference to disable the COX HOTSPOT on my network.  I still see the COXWIFI SSID as a choice on my local networks.  If I power down the gateway...
Bruce's avatar
Bruce
Honored Contributor III

widermouthopen, would you still have your step-by-step instructions to disable the hotspot?

You published your excellent instructions on the following post, but someone somehow deleted your guidance.

forums.cox.com/.../98042

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

I think I just copy pasted from the Cox document found here. However I think OP already tried that. Sounds like a provisioning problem. I would email Cox and ask them to reprovision the gateway.

  1. Open a web browser and enter www.cox.com/myprofile.
  2. Sign in to your account by entering your primary Cox user ID and password.
  3. From the Password, Security & Privacy section, click Privacy preferences.
  4. From the Privacy preferences page, does the Cox Hotspot section display?
    • If yes, then click the radio button next to Disable.
    • If no, then contact us for help.
  5. Click Save changes.
  • mdd's avatar
    mdd
    New Contributor II
    2 years ago

    Thanks for the response, but you essentially repeated the steps that I took in my attempt to disable the COXWIFI open network access point.

    Note:

    •  I do have the option to DISABLE radio button shown in my preferences(bullet one) and it is set to DISABLE.
    • I contacted COX support (bullet two) ... and was directed to insure the Radio button was set to DISABLE. 
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago
      I contacted COX support

      How did you contact Cox? Chat or email? Chat is notoriously bad. I would suggest using cox.help@cox.com .

      • mdd's avatar
        mdd
        New Contributor II
        2 years ago

        re: " I would suggest using cox.help@cox.com ." good suggestion - thanks

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Perhaps putting the router into Bridge Mode to force off the radios and then with the hot spot disabled, rebroadcast your network.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        FYI bridge mode doesn't touch the Hotspot. As seen here. I might suggest a factory reset, but again it sounds like it's account provision problem. I think only Cox can fix it.