Name and Timezone reset in settings
Once again First and Last names were reset to XXXX (XXXX@cox.net). Also the timezone was reset to New York EST. us out Cox
This 3rd time in 3 months that these changes are made by the system (on a...
Forum Discussion
Yes, if you set the editor to "Plain Text" you can paste into the message but you loose all formatting that the "HTML" setting would have provided (i.e. font color size underline, etc.)
Clearing cookies does not change anything. Tried on multiple browsers. Tier 2 Cox Tech support says the 3rd party provider of webmail is aware of it. Got a ticket number and was told to check in with them from time to time.
The other issue about resetting my name and timezone continues to happen every few months.
@Tom2001
Which username are you having this problem with and what operating system and browser are you using?
-Chris
Which username are you having this problem with and what operating system and browser are you using?
-Chris
All my accounts were reset to first name XXX and last Name XXX where XXX is XXX@cox.net. Also Timezone in settings get set to NY EST.
Both Windows and MacOS in our home. Firefox, Chrome and Safari browsers.
This is a COX server issue that has occurred in the past. I've contacted COX support on this issue many times and their answers is "well just change it in your settings". DUUUH.
- Tom, I've never heard of the first and last names being reset for any other customer. Are you able to sign in to My Profile on www.cox.com to update the information there? -Colleen
Yes, I can sign in to My Profile and change the incorrect first name, last name, and timezone. I have had to do this now 3 times for 3 of my cox email accounts. Some cox webmail process has corrupted the profile and resets the names and timezone.
