Forum Discussion

Dusah's avatar
Dusah
New Contributor II
2 years ago

Need port forwarding. App is dead. Is it possible?

192.168.0.1 tells me to go to wifi.cox.com. wifi.cox.com tells me to download the app. The app says "Sorry, we're having some trouble XDXDXD our bad lol. Please call 1-800-234-3993". I call that numb...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Return the gateway and buy yourself a stand alone modem and router(assuming you don't have wireless boxes or cloud DVR). I suggest the Arris S33 and Asus RT-AX86u but that may be overkill for your service. What speed do you pay for? Asus makes it easy with their Open NAT feature which automatically sets the forward rules by selecting the game/app. You can still manually set rules if you prefer though.

Dusah's avatar
Dusah
New Contributor II

I'm a fan of that plan. How does buying a modem work? Do I have to go through Cox directly?

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Nope. Any normal DOCSIS modem that you buy from Amazon/Bestbuy/Walmart/etc will work. See here for a full list. If budget is a concern, the SB8200 is a little bit cheaper but doesn't have a 2.5Gbps port for futureproofing. Then you just call Cox and give them the modem's model number, serial number and MAC address. Should only take a few minuets for them to add the modem. Just be warned, giving up the Panoramic gateway means your giving up all support from Cox, minus this forum.

  • Dusah's avatar
    Dusah
    New Contributor II
    2 years ago

    Interesting. I've never even considered buying my own modem - but then again, I've never had an ISP that put basic functions behind a cloud wall that failed and refused to even pick up the phone to create a workaround.

    Based on my Cox support experience over the last 3 days, I think I can live without it...

    Thank you for the suggestion! I think that is exactly what I will do.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago
      I've never even considered buying my own modem

      It doesn't help that Cox pushes the gateway down your throat. As long as you don't plan on upgrading to fiber anytime soon, a modem is a good investment. Not only does it simplify troubleshooting but it pays for itself in 1-2 years.

      BTW, do you have Cox Telephone? If so you can trade your gateway for a stand alone phone modem(eMTA) which is a free lease. I think they are either using the TM3402 or the TM9202. The latter has a 2.5Gbps port which is good if you have Gigablast. Don't try to buy your own phone modem, as Cox won't add those to your account. eMTA's have to come from Cox. Regular modems do not.