Netgear Cax-80 - Dynamic Range Window Violation

Question

Hi,My internet has been a bit spastic the last few days. I have several Nest speakers that will randomly not being connected to internet, wifi speeds will be shockingly low, streamed video might buffer, etc. Anyway, looking at the event logs, there are these warnings that the dynamic range window has a violation. I contacted chat support and the individual I was connected to simply told me he ran a diagnostic and it said my $500 wireless modem was bad and I should just lease the Cox unit. I called in then and the gentleman said he was going to push an update to the modem. I'm not sure what this is supposed to do but anyway he did it. I have a hard time believing the Netgear device is suddenly bad, so I am reaching out here for some insight.&nbsp;This is the cable diag PRE-Modem updateCable DiagnosticStatus: PoorAction:&nbsp;[Partial Service]If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):1) Make sure the coaxial cable is tightly connected.2) Remove any unnecessary splitters.3) Replace any required ones.4) Contact your service provider for troubleshooting help.Internet Access: GoodDownstream Status: Poor&nbsp; &nbsp; Partial Service: Poor&nbsp; &nbsp; Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.&nbsp; &nbsp; Downstream Power Level: Good&nbsp; &nbsp; Downstream SNR: GoodUpstream Status: &nbsp;Good&nbsp; &nbsp; Upstream Power Level: GoodCurrent time: Tue Feb 06 11:11:41 2024Startup ProcedureAcquire Downstream Channel: 237 MHz &nbsp; LockedConnectivity State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalBoot State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalSecurity: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Enabled &nbsp; BPI+Downstream Bonded ChannelsChannel LockedStatus Modulation ChannelID &nbsp;Frequency &nbsp; &nbsp; &nbsp; &nbsp;Power &nbsp; &nbsp; &nbsp; SNR &nbsp; Correctables Uncorrectables &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 45 &nbsp; &nbsp; 237000000 Hz &nbsp; &nbsp; 1.6 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp; 735000000 Hz &nbsp; &nbsp; 2.6 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; 741000000 Hz &nbsp; &nbsp; 3 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; 747000000 Hz &nbsp; &nbsp; 2.7 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; 753000000 Hz &nbsp; &nbsp; 2.8 dBmV &nbsp; &nbsp; 44 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp; 759000000 Hz &nbsp; &nbsp; 2.3 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; 765000000 Hz &nbsp; &nbsp; 2.2 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;7 &nbsp; &nbsp; 771000000 Hz &nbsp; &nbsp; 2.1 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 9 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;8 &nbsp; &nbsp; 777000000 Hz &nbsp; &nbsp; 2 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;10 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 25 &nbsp; &nbsp; 117000000 Hz &nbsp; &nbsp; -0.7 dBmV &nbsp; &nbsp; 42.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;11 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 26 &nbsp; &nbsp; 123000000 Hz &nbsp; &nbsp; -0.3 dBmV &nbsp; &nbsp; 42.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;12 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 27 &nbsp; &nbsp; 129000000 Hz &nbsp; &nbsp; -0.1 dBmV &nbsp; &nbsp; 43 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;13 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 28 &nbsp; &nbsp; 135000000 Hz &nbsp; &nbsp; -0.3 dBmV &nbsp; &nbsp; 42.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;14 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 29 &nbsp; &nbsp; 141000000 Hz &nbsp; &nbsp; -0.4 dBmV &nbsp; &nbsp; 42.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;15 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 30 &nbsp; &nbsp; 147000000 Hz &nbsp; &nbsp; -0.3 dBmV &nbsp; &nbsp; 42.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;16 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 31 &nbsp; &nbsp; 153000000 Hz &nbsp; &nbsp; -0.1 dBmV &nbsp; &nbsp; 43.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;17 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 32 &nbsp; &nbsp; 159000000 Hz &nbsp; &nbsp; 0.2 dBmV &nbsp; &nbsp; 43.5 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;18 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 33 &nbsp; &nbsp; 165000000 Hz &nbsp; &nbsp; 0.4 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;19 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 34 &nbsp; &nbsp; 171000000 Hz &nbsp; &nbsp; 0.5 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;20 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 35 &nbsp; &nbsp; 177000000 Hz &nbsp; &nbsp; 0.8 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;21 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 36 &nbsp; &nbsp; 183000000 Hz &nbsp; &nbsp; 1 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;22 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 37 &nbsp; &nbsp; 189000000 Hz &nbsp; &nbsp; 1.2 dBmV &nbsp; &nbsp; 44 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;23 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 38 &nbsp; &nbsp; 195000000 Hz &nbsp; &nbsp; 1.5 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;24 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 39 &nbsp; &nbsp; 201000000 Hz &nbsp; &nbsp; 1.6 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;25 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 40 &nbsp; &nbsp; 207000000 Hz &nbsp; &nbsp; 1.6 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;26 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 41 &nbsp; &nbsp; 213000000 Hz &nbsp; &nbsp; 1.6 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;27 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 42 &nbsp; &nbsp; 219000000 Hz &nbsp; &nbsp; 1.3 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;28 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 43 &nbsp; &nbsp; 225000000 Hz &nbsp; &nbsp; 1.3 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;29 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 44 &nbsp; &nbsp; 231000000 Hz &nbsp; &nbsp; 1.3 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;30 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 46 &nbsp; &nbsp; 243000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;31 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 47 &nbsp; &nbsp; 249000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;32 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 48 &nbsp; &nbsp; 255000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0Upstream Bonded ChannelsChannel &nbsp; LockedStatus &nbsp;ChannelType ChannelID &nbsp; SymbolRate &nbsp; &nbsp; &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 36300000 Hz &nbsp; &nbsp; &nbsp; 38.5 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 16900000 Hz &nbsp; &nbsp; &nbsp; 38.8 dBmV&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 23500000 Hz &nbsp; &nbsp; &nbsp; 38.8 dBmV&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 29900000 Hz &nbsp; &nbsp; &nbsp; 38.8 dBmV&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0Downstream OFDM ChannelsChannel &nbsp; LockedStatus &nbsp;ProfileID &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp; &nbsp; SNR/MER &nbsp; &nbsp;ActiveSubcarrier &nbsp; &nbsp;Unerror &nbsp; &nbsp;Correctable &nbsp; Uncorrectable&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 0 ,1 ,2 ,3 &nbsp; &nbsp; 159 &nbsp; &nbsp; 300000000 Hz &nbsp; &nbsp; 1.38 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 296 ~ 7895 &nbsp; &nbsp; 82611905 &nbsp; &nbsp; 2366098 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Locked &nbsp; &nbsp; 0 ,1 ,2 ,3 &nbsp; &nbsp; 160 &nbsp; &nbsp; 918000000 Hz &nbsp; &nbsp; 1.38 dBmV &nbsp; &nbsp; 41.9 dB &nbsp; &nbsp; 1108 ~ 2987 &nbsp; &nbsp; 22598918 &nbsp; &nbsp; 4452354 &nbsp; &nbsp; 0Upstream OFDMA ChannelsChannel &nbsp; LockedStatus &nbsp; &nbsp;ProfileID &nbsp; &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 3 ,4 ,9 ,10 ,11 ,12 ,13 &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; 36800000 Hz &nbsp; &nbsp; 39.8 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Not Locked &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; 0 Hz &nbsp; &nbsp; 0 dBmVEvent Log&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Time &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Priority &nbsp; &nbsp; DescriptionTue Feb &nbsp;6 11:06:32 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:57 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:04:26 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:20 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:04:18 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:03:53 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; TLV-11 - unrecognized OID;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:03:52 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; DHCP WARNING - Non-critical field invalid in response ;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:56 1970 &nbsp; &nbsp; Notice &nbsp; &nbsp; Honoring MDD; IP provisioning mode = IPv4Thu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Mon Feb &nbsp;5 18:18:53 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Fri Jan 26 11:48:12 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan 25 08:33:40 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Wed Jan 17 17:46:56 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Tue Jan 16 09:06:36 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowSun Dec 31 13:40:32 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:58 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Nov 30 08:47:09 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov &nbsp;6 08:33:55 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Nov &nbsp;2 15:26:48 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Oct 26 01:02:42 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:33:33 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:33:26 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:33:21 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:31:15 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:29:20 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:28:31 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:28:12 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:26:04 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:16:13 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;

zcastagna · Answer

This is the log subsequent to the "modem update" that the Cox rep pushed. Note, the event type 16 and 24 is a constant thing, but again, more DRW violations today.Cable DiagnosticStatus: PoorAction:&nbsp;[Partial Service]If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):1) Make sure the coaxial cable is tightly connected.2) Remove any unnecessary splitters.3) Replace any required ones.4) Contact your service provider for troubleshooting help.Internet Access: GoodDownstream Status: Poor&nbsp; &nbsp; Partial Service: Poor&nbsp; &nbsp; Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.&nbsp; &nbsp; Downstream Power Level: Good&nbsp; &nbsp; Downstream SNR: GoodUpstream Status: &nbsp;Good&nbsp; &nbsp; Upstream Power Level: GoodCurrent time: Tue Feb 06 11:49:22 2024Startup ProcedureAcquire Downstream Channel: 237 MHz &nbsp; LockedConnectivity State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalBoot State: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; OperationalSecurity: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Enabled &nbsp; BPI+Downstream Bonded ChannelsChannel LockedStatus Modulation ChannelID &nbsp;Frequency &nbsp; &nbsp; &nbsp; &nbsp;Power &nbsp; &nbsp; &nbsp; SNR &nbsp; Correctables Uncorrectables &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 45 &nbsp; &nbsp; 237000000 Hz &nbsp; &nbsp; 1.5 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp; 735000000 Hz &nbsp; &nbsp; 2.5 dBmV &nbsp; &nbsp; 43.8 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; 741000000 Hz &nbsp; &nbsp; 3 dBmV &nbsp; &nbsp; 44 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; 747000000 Hz &nbsp; &nbsp; 2.6 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; 753000000 Hz &nbsp; &nbsp; 2.7 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp; 759000000 Hz &nbsp; &nbsp; 2.3 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; 765000000 Hz &nbsp; &nbsp; 2.1 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;7 &nbsp; &nbsp; 771000000 Hz &nbsp; &nbsp; 2 dBmV &nbsp; &nbsp; 43.5 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 9 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; &nbsp;8 &nbsp; &nbsp; 777000000 Hz &nbsp; &nbsp; 2 dBmV &nbsp; &nbsp; 43.5 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;10 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 25 &nbsp; &nbsp; 117000000 Hz &nbsp; &nbsp; -0.7 dBmV &nbsp; &nbsp; 42.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;11 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 26 &nbsp; &nbsp; 123000000 Hz &nbsp; &nbsp; -0.3 dBmV &nbsp; &nbsp; 42.8 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;12 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 27 &nbsp; &nbsp; 129000000 Hz &nbsp; &nbsp; -0.1 dBmV &nbsp; &nbsp; 43 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;13 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 28 &nbsp; &nbsp; 135000000 Hz &nbsp; &nbsp; -0.3 dBmV &nbsp; &nbsp; 42.8 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;14 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 29 &nbsp; &nbsp; 141000000 Hz &nbsp; &nbsp; -0.4 dBmV &nbsp; &nbsp; 42.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;15 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 30 &nbsp; &nbsp; 147000000 Hz &nbsp; &nbsp; -0.4 dBmV &nbsp; &nbsp; 42.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;16 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 31 &nbsp; &nbsp; 153000000 Hz &nbsp; &nbsp; -0.1 dBmV &nbsp; &nbsp; 43.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;17 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 32 &nbsp; &nbsp; 159000000 Hz &nbsp; &nbsp; 0.1 dBmV &nbsp; &nbsp; 43.5 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;18 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 33 &nbsp; &nbsp; 165000000 Hz &nbsp; &nbsp; 0.3 dBmV &nbsp; &nbsp; 43.6 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;19 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 34 &nbsp; &nbsp; 171000000 Hz &nbsp; &nbsp; 0.5 dBmV &nbsp; &nbsp; 43.7 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;20 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 35 &nbsp; &nbsp; 177000000 Hz &nbsp; &nbsp; 0.7 dBmV &nbsp; &nbsp; 43.8 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;21 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 36 &nbsp; &nbsp; 183000000 Hz &nbsp; &nbsp; 0.9 dBmV &nbsp; &nbsp; 43.9 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;22 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 37 &nbsp; &nbsp; 189000000 Hz &nbsp; &nbsp; 1.2 dBmV &nbsp; &nbsp; 44 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;23 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 38 &nbsp; &nbsp; 195000000 Hz &nbsp; &nbsp; 1.4 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;24 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 39 &nbsp; &nbsp; 201000000 Hz &nbsp; &nbsp; 1.5 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;25 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 40 &nbsp; &nbsp; 207000000 Hz &nbsp; &nbsp; 1.5 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;26 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 41 &nbsp; &nbsp; 213000000 Hz &nbsp; &nbsp; 1.5 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;27 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 42 &nbsp; &nbsp; 219000000 Hz &nbsp; &nbsp; 1.2 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;28 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 43 &nbsp; &nbsp; 225000000 Hz &nbsp; &nbsp; 1.3 dBmV &nbsp; &nbsp; 44.1 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;29 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 44 &nbsp; &nbsp; 231000000 Hz &nbsp; &nbsp; 1.3 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;30 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 46 &nbsp; &nbsp; 243000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.4 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;31 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 47 &nbsp; &nbsp; 249000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.3 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp;32 &nbsp; &nbsp; Locked &nbsp; &nbsp; 256 QAM &nbsp; &nbsp; 48 &nbsp; &nbsp; 255000000 Hz &nbsp; &nbsp; 1.7 dBmV &nbsp; &nbsp; 44.2 dB &nbsp; &nbsp; 0 &nbsp; &nbsp; 0Upstream Bonded ChannelsChannel &nbsp; LockedStatus &nbsp;ChannelType ChannelID &nbsp; SymbolRate &nbsp; &nbsp; &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 29900000 Hz &nbsp; &nbsp; &nbsp; 38.5 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 16900000 Hz &nbsp; &nbsp; &nbsp; 38.8 dBmV&nbsp; &nbsp; &nbsp; 3 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 23500000 Hz &nbsp; &nbsp; &nbsp; 38.3 dBmV&nbsp; &nbsp; &nbsp; 4 &nbsp; &nbsp; &nbsp; Locked &nbsp; &nbsp; &nbsp; ATDMA &nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp; &nbsp; 5120 Ksym/sec &nbsp; &nbsp; &nbsp; 36300000 Hz &nbsp; &nbsp; &nbsp; 38.8 dBmV&nbsp; &nbsp; &nbsp; 5 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 6 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 7 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0&nbsp; &nbsp; &nbsp; 8 &nbsp; &nbsp; &nbsp; Not Locked &nbsp; &nbsp; &nbsp; Unknown &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp; 0.0Downstream OFDM ChannelsChannel &nbsp; LockedStatus &nbsp;ProfileID &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power &nbsp; &nbsp; &nbsp; SNR/MER &nbsp; &nbsp;ActiveSubcarrier &nbsp; &nbsp;Unerror &nbsp; &nbsp;Correctable &nbsp; Uncorrectable&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 0 ,1 ,2 ,3 &nbsp; &nbsp; 159 &nbsp; &nbsp; 300000000 Hz &nbsp; &nbsp; 1.38 dBmV &nbsp; &nbsp; 43.5 dB &nbsp; &nbsp; 296 ~ 7895 &nbsp; &nbsp; 61686364 &nbsp; &nbsp; 1567710 &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Locked &nbsp; &nbsp; 0 ,1 ,2 ,3 &nbsp; &nbsp; 160 &nbsp; &nbsp; 918000000 Hz &nbsp; &nbsp; 1.28 dBmV &nbsp; &nbsp; 42.0 dB &nbsp; &nbsp; 1108 ~ 2987 &nbsp; &nbsp; 16905817 &nbsp; &nbsp; 3244587 &nbsp; &nbsp; 0Upstream OFDMA ChannelsChannel &nbsp; LockedStatus &nbsp; &nbsp;ProfileID &nbsp; &nbsp;ChannelID &nbsp; &nbsp;Frequency &nbsp; &nbsp; &nbsp; Power&nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; Locked &nbsp; &nbsp; 3 ,4 ,9 ,10 ,11 ,12 ,13 &nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp; 36800000 Hz &nbsp; &nbsp; 39.8 dBmV&nbsp; &nbsp; &nbsp; 2 &nbsp; &nbsp; Not Locked &nbsp; &nbsp; 0 &nbsp; &nbsp; &nbsp;0 &nbsp; &nbsp; 0 Hz &nbsp; &nbsp; 0 dBmVEvent Log&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Time &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Priority &nbsp; &nbsp; DescriptionTue Feb &nbsp;6 11:47:24 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:47:14 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:45:01 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:44:32 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; Dynamic Range Window violationTue Feb &nbsp;6 11:43:58 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:55 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:53 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:29 2024 &nbsp; &nbsp; Notice &nbsp; &nbsp; TLV-11 - unrecognized OID;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:43:28 2024 &nbsp; &nbsp; Warning &nbsp; &nbsp; DHCP WARNING - Non-critical field invalid in response ;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:54 1970 &nbsp; &nbsp; Notice &nbsp; &nbsp; Honoring MDD; IP provisioning mode = IPv4Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Tue Feb &nbsp;6 11:39:07 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Mon Feb &nbsp;5 18:18:53 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Fri Jan 26 11:48:12 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan 25 08:33:40 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Wed Jan 17 17:46:56 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Tue Jan 16 09:06:36 2024 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowSun Dec 31 13:40:32 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:58 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:43 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Nov 30 08:47:09 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov &nbsp;6 08:33:55 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Resetting the cable modem due to docsDevResetNowThu Nov &nbsp;2 15:26:48 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:00:44 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;Thu Oct 26 01:02:42 2023 &nbsp; &nbsp; Critical &nbsp; &nbsp; No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;Thu Jan &nbsp;1 00:33:33 1970 &nbsp; &nbsp; Critical &nbsp; &nbsp; DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;

lisah · Answer

Hi zcastagna. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

darkatt · Answer

A lot of ranging issues, it's one of 2 things, wither there is a signal issue to the modem, OR it's possible the modem isn't properly identifying the power requirements and is having AMP issues. You have have to have a tech take readings on site to identify the issue.&nbsp;

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