Forum Discussion

Ben_Lozada's avatar
Ben_Lozada
New Contributor
4 years ago

NEW MODEM! Can one change their own modem at home or does Cox need to be notified of this change?

Has anyone had to change/upgrade their modem with Cox? I was gifted a brand new modem which is an upgrade on my existing one. I obviously want to replace the older one but do I need to notify Cox of this change or can I simply do this on my own at home? I'm afraid of changing the modem but not having it be accepted/recognized by Cox, preventing me access to the internet.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    4 years ago

    what model is it?  if it doesn't activate you would need to call 

    • Ben_Lozada's avatar
      Ben_Lozada
      New Contributor
      4 years ago

      Netgear CM1200 - supports up to 2 Gbps. It is compatible with Cox as it shows up on their compatible modems list.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago
    I was gifted a brand new modem

    What does "gifted" mean?

    You can swap modems yourself because modems auto-negotiate and authenticate with a service provider.  If there are no problems, obviously, it'll provide service.  If there is a problem you can't resolve, you can always re-connect the older modem.