New spam filtering servers?
I understand that Cox implemented new spam filtering servers last week.
I have "No Spam filtering" enabled but am still receiving emails tagged as --SPAM--.
Why and how is this occurring?
Forum Discussion
I asked around about this as mine is doing the same thing, this is actually working as intended. When you have it set to not filter anything, it will still come to the inbox but any mail that the filter detects as possible spam is still marked as spam as a way to let you know what would be blocked had you set it to to be sent to the spam folder or deleted prior to reaching the inbox. I used this setting previously on the old platform so I didn't think much of it when it continued with the new platform, but it looks to be a standard now with the new platform.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
Thank you for looking into this issue for me. Unfortunately, since the new spam filtering servers were implemented all the emails tagged as --SPAM-- were not and the servers have passed obvious spam and phishing undetected. This is just aggravation as I have protection at the gateway/router and client levels.
Hi Rick, please use the "Not spam" option for emails incorrectly tagged as Spam and delivered to your Inbox. This should prevent future emails from those senders being labeled as Spam. -Becky, Cox Support Forums Moderator
Hi Becky. that is not possible for me in Webmail since I do not elect to have email tagged as --SPAM-- moved to the Spam folder. Does forwarding such incorrectly tagged emails to thisisnotspam@cox.net no longer work? And I rarely use Webmail as it is not my preferred email client.
- Yes, continue to forward as an attachment to thisisnotspam@cox.net
Brian
Cox Support Forum Moderator
