still no direction as to where to post email issues...Internet or apps? So I am here. new issue as of yesterday, spam lands in my inbox...I try to send to spam...I've sent waaaay too many today so I cannot. I have to download into my email client and THEN I can forward to spamreport@cox.net. Also had it tell me once that I could not send to "thisisnotspam" . What's with this ? why wouldn't cox go to an email client & contract for this service? They obviously cannot deal with it. Or facilitate a deal to give us to some other email provider. I am so sick of this and now I'm being blown off by billing because email is "free." You know *** well it's built into the price of Internet, just like phone tools....which frequently doesn't work either...is built into the cost of phone. But because it isn't billed as a separate charge....I'm sol. I love the techs...most are so good. But I hate this company!

I see a similar error on my iPad 4 when accessing webmail and trying to mark a particular email as SPAM.

Thanks to both of you for this report. I was able to duplicate the issue this morning using my cox.net email account. When I clicked on the menu option within an email to "mark as spam", I received the following error: "Message could not be sent to the following recipients: [spamreport@cox.net] (451 - 451 4.2.0 146.20.112.67 has exceeded the number of messages allowed per hour and has therefore been blocked for a period of three hours. If you have not been knowingly sending large volumes of email, this may indicate that your computer is infected with a virus which is sending emails without your knowledge. Please scan your system for viruses as soon as possible. The block will automatically be lifted at the end of the three-hour period. Please visit http://ww2.cox.com/coxagainstspam for more information." Please provide the type of device you use to access your Cox email (PC, tablet, etc.), the device operating system, and browser version or app name. For example, I'm using a Windows 10 laptop, and I accessed Cox Webmail using Internet Explorer 11. I will get this reported at once!

In my case an iPad 4 running iOS 10.3.3 using the Safari browser... Please note I have not tried this on my Win 10 laptop using either the Edge browser or IE...

Thanks for those details, Al! I'll provide an update on this issue as soon as possible.

I have had the same issue. I was using the Ipad, then google chrome, then msn. Of course the message said it is my computer and I have a virus and again wasted my time scanning to find nothing, not that I hurt to do it I suppose. At least the last few days the spam filter seems to be working the best it ever has I am afraid this is the trade off.

New Webmail issues | Cox Community

ChrisL
Former Moderator
7 years ago
@davedirect

I'd suggest going to Settings and checking all of your messaging handling preferences such as blocked senders, message rules, and forwarding to make sure all of those are disabled.
ChrisL
Former Moderator
7 years ago
@socal transplant

Which device/browser are you trying to use to access your account and are you seeing any kind of error message?
socal_transplan
Contributor III
7 years ago
chris

i use both ipad mini obviously running latest ios, and a desktop running win7 and using chrome.

the error message is that "oops. something went wrong." and

"we're sorry. an unexpected error has occurred with this application. please try again. if you need help, contact..." i can refresh the page all day & i get the same thing.
socal_transplan
Contributor III
7 years ago
chris,

this also obviously means i can't change my password either, so please don't waste my time suggesting that. i know it's one of your go-tos, but that's not my problem. and i've changed it so many times i'm out of options!
socal_transplan
Contributor III
7 years ago
ok chris. new twist.

thinking back to aaallll those hours on the phone with tech.... several of them have had me to to IE instead of chrome. so i did. and after spending an hour or so trying to get rid of bing...which i dislike more than IE...i was able to get to "my profile." AGAIN for about the 10th time in 7 months i put the email address back in for my offspring account & now everything works again.

so once again, i've done cox's job for them. your problem is with the chrome interface.

NOW FIX IT!
davedirect
New Contributor
7 years ago
Chris

Thanks for response. I think life is to short to correct somebody's else lousy work. It is my time which is important to me.

I was keeping COX email account because of my wife, she is use to it on web browser, but finally she gave up on it.

I was able to migrate all my mail, folders and back ups to Gmail, I am on Mac so for apple stuff is better use gmail anyway.

So adios cox mail. Never again. Thanks to all and good luck with your problems.
Allan
Moderator
7 years ago
@socal transplant,

I am not aware of any known issues with the Chrome app/website in relation to our email service. Please check for any and all updates for Chrome and any plugins you may be using. Also, try deleting the cache as well.

Thanks,

Allan - Cox Support Forums Moderator.
socal_transplan
Contributor III
7 years ago
Yeah, yeah Allen. Delete cache & cookies. I know the drill. Do you not see me on multiple posts since last July when cox screwed us up?

Be aware now. Your tier 2 techs obviously are. That's why they routinely send me there.

my chrome updates automatically and I update Windows where there are updates. I also update my virus software and malware bytes. I 'm getting waaaay too familiar with IT. I am not ignorant of how to manage my computer! I have very few plugins and chrome tells me they are all just fine.

FIX IT! This has been going on for months now. If I can't depend on cox for email and have to go thru all the hassle of setting up gmail, I will change my internet provider. Can't get cable from any one else where I live, but screw it. I'll settle for the next best thing. I don't game & I seldom stream so it probably doesn't matter.
dxd
New Contributor II
7 years ago
I have been getting the same "oops, something went wrong" "unexpected error" type message that @socal transplant mentions, for a few months now. Posted about it back then, and no answers.

URL is https://www.cox.com/myprofile/home.cox

Unable to access either My Profile or Update Password in the dropdown menu for My Quick Links.. Everything else seems to work ok.

Desktop running Win7 and latest greatest Firefox.
socal_transplan
Contributor III
7 years ago
Dxd

have you tried using I.E.?