No Working Internet

My internet has been spotty for an entire week now. My internet has periods of 5-10 minutes where it works and longer periods where it does not. I have school, I have assignments that need to get done and working from my phone is not at all convenient. 

Is it just me having these issues? I called about the problem and was just told it was probably an outage and it should be turned on by 2 pm; that was Tuesday.