Not getting the speeds I'm paying for.
I'm paying for a 500 Mbps plan, but every speed test is showing 40 Mbps - 120 Mbps. It's been like this for months. What's going on? Why am I not getting what I paid for?
Forum Discussion
I completely concur with Frank_T. This is the unfortunate norm of Cox that they have horrible service. I've had them for way over 10 years, and I've never reached the speed or the consistency that I pay for. I, too, pay for 500 Mbps plan, and the service is awful, and it is the same for all in this Southern Arizona community and the community's Facebook group. I, too, can't wait to switch.
Hi Pdmaly,
I apologize you have been having trouble with the internet speeds. Please contact us privately. Our email address is cox.help@cox.com Please include your full street address and a link to this forum post.
Greg
