Not to beat a dead horse, but
Hi everyone. I spend 3.5 hours today on the phone, and on tech support chat after hours to try and fix all my issues. Long story short, I have the 500/50 plan. My internet has been horrible since day...
Forum Discussion
What modem are you using? You appear to be using a DOCSIS 3.0 modem, and per cox
Note: Compatible DOCSIS 3.0 modems on Go Even Faster (500 Mbps) receive up to 10 Mbps upload.
https://www.cox.com/residential/support/cox-certified-cable-modems.html
While they WILL provision a D3 modem on the 500/50, it will only top out at 500/10. MOST 24 downstream channel D3 modems have 8 upstream channels, you appear to only have 4 locked. That can mean 2 things, either you have noise on the line or a bad signal, OR, your modem is only 24x4, which I find hard to believe. They are not common.
Let us know the outcome of the technician, and see about upgrading to a D3.1 modem to get your upload speed to 50 vs 10.
