Not to beat a dead horse, but
Hi everyone. I spend 3.5 hours today on the phone, and on tech support chat after hours to try and fix all my issues. Long story short, I have the 500/50 plan. My internet has been horrible since day...
Forum Discussion
Hi khali20830, glad to see that you have an appointment scheduled. The tech should be able to address any connections concerns during the appointment. If you would need any assistance with your account following that appointment. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
He needs a D3.1 modem to reach the speeds he is paying for. He using a D3.0 modem.
I’m getting 600mbps download speed, my problem is my upload speed drops to 0.03mbps. I never get anywhere close to the 50. I’m lucky to get 5-10. 3.0 or 3.1 won’t matter in this low of an upload speed. There’s an issue other than equipment. I’ve used provided equipment and my own, experiencing the same issue across the board.
khali20830, We are sorry to hear of the ongoing speed issues that you have been experiencing. We certainly suggest keeping the service repair appointment. This upload speed issue may have nothing to do with your equipment. If you have questions about your tech appointment, please feel free to reach us by phone or email at cox.help@cox.com.
Cox Support Forums Moderator
I am trying to advise you that with a 3.0 modem your upload speed is limited to 10 MB, a 3.1 modem makes use of more channels, and will help increase your upload speed, as well as now being provisioned for 50 upload instead of 10.
