Forum Discussion

ILC's avatar
ILC
New Contributor
7 years ago

ONCE AGAIN... Outlook keeps prompting to "Enter Network Password" when all passwords are in order

This seems to happen periodically (this is my third time inquiring about this within the last 3 or so years). My Outlook settings are all fine, including passwords, ports, and so on. But for whatever...
ILC's avatar
ILC
New Contributor

Well, after a few weeks of the pop-ups being manageable (appearing just randomly a few times a day, and not for all my accounts; bad enough considering just how much we pay every month, but so be it), we now seem to be back to the pop-ups popping up every 5 minutes, and for all accounts.

What is going on and what can be done to fix this. I have made no changes to my system or settings on my side. This is most obviously a Cox issue. Could you please let us know what you are doing to fix this? Thank you!

ColleenD's avatar
ColleenD
Moderator
7 years ago
ILC, We are aware and working to resolve this. There seem to be multiple triggers for this, which is causing confusion for customers. Please first disconnect all devices which use POP or IMAP and SMTP servers to access your email. Next log in to www.cox.com and reset your password to a new password which you have never used before. Please do not change your password back to a previously used password. Once your password has been updated, visit the guided help at www.cox.com/secureemail to walk through verifying the settings on your device, updating your user name and password in all boxes where they are required as prompted by the guided help. Once all settings have been updated reconnect the device. Let me know if this helps.