Forum Discussion

starman's avatar
starman
New Contributor II
2 years ago

Outage - Edmond Oklahoma

24 hours without internet, TV, landline phone. Next door neighbor's service came back up 5 hours ago. When will service be restored?
  • starman's avatar
    starman
    2 years ago

    Update 03-17-23 17:25 CDT:

    Thanks to intervention by the Cox Executive Resolution team, service has been restored. No area-wide outage. Cox connection box shared by me and backyard neighbor had a blown power supply and fiber optic cable had come loose from a deteriorating connector.

    Kudos to Laticia, Social Media Specialist, who tried to help last night. Kudos to Doug the Cox technician who had me and my neighbor connected and running again within 15 minutes of arriving on scene. And, kudos to Pamela L., on the Cox Executive Resolution Team, who got the ball rolling.

Darkatt's avatar
Darkatt
Honored Contributor

If the outage has been cleared, try restarting all your equipment. 

starman's avatar
starman
New Contributor II
2 years ago

Update 03-17-23 17:25 CDT:

Thanks to intervention by the Cox Executive Resolution team, service has been restored. No area-wide outage. Cox connection box shared by me and backyard neighbor had a blown power supply and fiber optic cable had come loose from a deteriorating connector.

Kudos to Laticia, Social Media Specialist, who tried to help last night. Kudos to Doug the Cox technician who had me and my neighbor connected and running again within 15 minutes of arriving on scene. And, kudos to Pamela L., on the Cox Executive Resolution Team, who got the ball rolling.

  • Lovemylab's avatar
    Lovemylab
    Contributor III
    2 years ago

    Wonderful to see credit given to those that dive in and focus on customer focused service excellence!