Outage

Same here! I've never gotten anywhere near the speeds I'm paying for. I had called in to billing as my price lock was ending and the CS person was very nice and recommended getting the Panoramic wifi router from them. I did and it made things significantly worse. At least before it was relatively slow but had consistent service. The day that I installed this I started having intermittent service with it constantly dropping. They sent a check out and said the wires at my house were good and that it was somewhere outside the property. The next day the service went completely down with no ETA on how long it would be. I think it was out for 3 days then I finally get a text message saying it was fixed. Luckily I waited before I replied to their text message because it was definitely not fixed. Still continues to drop. I work from home as well and this is created Havoc trying to get anything done. I've used the hotspot on my phone as best I can but my printer is will not connect to my phone hotspot so I have not been able to print anything which I need for work. I have a tech coming out again today. Not sure what they can do if it's not at my house but still within the neighborhood. The people on the phone have been miserable to deal with. Granted I understand they have limited information on their end to share but providing a case number does nothing for me. Doesn't give me a time frame or any information on when it might be completed. Might have to look into a business plan to see if that would give me any better service. Intermittent service is awful as some of my devices do not want to reconnect automatically.

All of my work is deadline driven. And I'm self-employed so this is detrimental to my company.