Outgoing Email Problems

The issue of the Outgoing Server is a Cox problem. Last Thursday, Jan 25, they told me that it was a Microsoft problem so I called Microsoft and was told by them that it was DEFINATELY not a Microsoft problem. So I called Cox back and paid the $10 for CoxCare. The technician confirmed that it was a COX problem since the Outgoing server settings were correct at: SMTP 465 and encrypted connection of SSL. The biggest indicator that it is a COX problem is because the Incoming e-mail works perfectly. I was told that COX upgraded to a new "safer" server for the Outgoing mail and they knew about the issue. Based on this response, I can only conclude the following: 1) They did not perform QA or any form of testing on the new server whatsoever (i.e. They took the Microsoft approach of letting the users test the new product). 2) They don't seem to understand that outgoing mail is just as important and incoming mail. 3) They know they have a captive audience and really don't care if there are problems. And if there are problems, there is no urgency to fix them. Basically, the customers are just jerks like you and me. 4) It's January 28 and I've been on hold with them - it's been 40 minutes. 5) I expect the same answer as before "We know about it and we're working on it". I think that this is code for they took the weekend off and will look into some time next week.