Something to keep in mind.. it is possible the networking equipment at certain hops could be configured to ignore ICMP (the ping) or low priority processing of such packets. Packet loss under these circumstances isn't necessarily a bad thing as the ICMP packets are dropped in favor of higher priority network packets (i.e. gaming, browsing, etc). In your screenshot, the packet loss is under 3% and your latency is in the milliseconds within this window of time.. overall this is not very bad. Packet loss itself is undesirable but not unexpected across a large network like the internet.
I'm interested to learn what specific issues you are experiencing while using your connection?