Packet loss: does this pathping indicate it's on Cox's side?

After ~3 years of a mostly great connection, two days ago I started seeing a lot of intermittent packet loss. Symptoms are interrupted voice chat and heavy rubberbanding in games. 

Does this pathping result below showing 97% packets lost at from hop 4 to 5 indicate it's a problem with Cox equipment? Or could it still possibly be my equipment?

I just want to be sure before I have a technician come to look.

Thanks!!

 

Tracing route to live.com [204.79.197.212]
over a maximum of 30 hops:
0 DESKTOP-XXXXXX [192.168.50.212]
1 RT-AC66U_B1-3C70 [192.168.50.1]
2 10.70.8.1
3 100.120.109.36
4 100.120.108.36
5 68.1.4.254
6 * * cox.ier02.lax32.ntwk.msn.net [104.44.198.147]
7 * * *
Computing statistics for 150 seconds...
          Source to Here  This Node/Link
Hop RTT   Lost/Sent = Pct Lost/Sent = Pct Address
0                                       DESKTOP-JME9PAM [192.168.50.212]
                             0/ 100 = 0% |
1 0ms     0/ 100 =  0%       0/ 100 = 0% RT-AC66U_B1-3C70 [192.168.50.1]
                             1/ 100 = 1% |
2 18ms    1/ 100 =  1%       0/ 100 = 0% 10.70.8.1
                             0/ 100 = 0% |
3 16ms    1/ 100 =  1%       0/ 100 = 0% 100.120.109.36
                             2/ 100 = 2% |
4 20ms    3/ 100 =  3%       0/ 100 = 0% 100.120.108.36
                            97/ 100 =97% |
5 ---   100/ 100 =100%       0/ 100 = 0% 68.1.4.254
                             0/ 100 = 0% |
6 ---   100/ 100 =100%       0/ 100 = 0% cox.ier02.lax32.ntwk.msn.net [104.44.198.147]

Trace complete.