Forum Discussion

Fandril66's avatar
Fandril66
New Contributor
2 years ago

Cox App indicates I'm offline

I opened up the Cox Panoramic Wifi App today and wanted to go into Wifi Settings (used to be called 'Connect' I believe) yet it indicates I am offline. There is a 'Try Again' button but that does nothing. I am connected on all my devices, including my phone, and my network is working fine but I would like to be able to manage my Wifi settings. Did something change with the latest App update? Just a few weeks ago it was working fine. I have deleted the App, re-installed, reset my fiber-optic gateway, re-started my iphone and nothing helps.

Anyone have a similar experience and able to fix it? Any help would be appreciated.

Thanks!

 

 

  • LaToyaW's avatar
    LaToyaW
    Moderator
    2 years ago

    Hello, I apologize that you are having this issue. Try to change your password to the login for the app, then uninstall and reinstall the app. Let us know if that helped.

    • Fandril66's avatar
      Fandril66
      New Contributor
      2 years ago

      Changed password. Unistalled. Re-installed the app. Still the same issue. Thank you for trying to assist.

      • LaToyaW's avatar
        LaToyaW
        Moderator
        2 years ago

        Thank you for that update, and I do apologize about this issue. When you have a moment, please email us at cox.helpCox.com with your full name and complete address. We will be happy to assist you from there.