Packet loss due to upstream channels dropping

Update 11/23/2021

I've been monitoring for a few hours a day over the past 3 days and am seeing zero or near zero packet loss.

The rep and field escalation tech assigned to my FCC complaint have been on top of things looking at tickets and making sure they're truly resolved afterward and starting a new ticket if there was still noise or other issues with my internet connection.

Just at the most recent visit from a field tech I've been informed that several repairs had been made all the way out to the node. Since I'm at the end after a few amplifiers every bit of noise introduced up the chain was degrading the signal that finally reached my modem.

Among the fixes I was told:

• A number of taps were fried and replaced
• A previous customer who switched to satellite was somehow introducing noise to the line with their old cable connection and it was fixed
• A crack in the line leading to a small apartment complex up the street was repaired
• Some additional tuning was done

So really a large part of neighborhood got a connection tune-up out of it.

Unfortunately after several calls and visits without a fix over several months I resorted to filing a complaint with the FCC and with a few days suddenly I started getting follow up calls and a team dedicated to fixing my issues. It still took over a month to fix, but I was informed about fixes along the way and I didn't have to start at the beginning each time a ticket was closed and the packet loss continued.

It would have been nice if Cox tech support followed up, looked at previous tickets and checked their work like this in the first place.