Forum Discussion

se6astian's avatar
se6astian
New Contributor
3 years ago

Packet loss, help explain these graphs (thank you!)

I am having a packet loss issue, I recently downloaded PingPlotter and have taken some IP's of servers that I game on (I hope I did it right). I am looking to get some insight into what these charts mean and if there is anything I can personally do about it. 

I have 500d and 10u; late-night gamer (Fortnite, CSGO, Warzone, Halo, etc.):

Here is what I have taken from Google, Fortnite, and Akamai.

Google: https://imgur.com/a/zcrGGb0

Fortnite (NA-West): https://imgur.com/d9qY3T3 

Akamai: https://imgur.com/qm0q3Qd 

bad service
jitter
packetloss latencyissues lag
  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @Se6astian,

    We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator