Forum Discussion

mulberry's avatar
mulberry
New Contributor
6 years ago

Packet loss making Black Desert Online unplayable

Several customers of Cox Internet services have been experiencing extreme lag in the game Black Desert Online (BDO) since Friday 12/7, at times making the game completely unplayable. Other than whe...
MariaL's avatar
MariaL
Moderator
6 years ago
Hi Eastern Games,

We can have this investigated but we will need you to run a traceroutes, if possible with a hard-wired connection when it appears to be working correctly and then run another traceroute when you're experiencing issues. Post both of the entire traceroutes here so we can escalate.

Maria L.
Cox Support Forum Moderator
  • mulberry's avatar
    mulberry
    New Contributor
    6 years ago

    The lag issues we'd experienced for 6 days was gone today. WinMTR is also showing 0% loss on all visible hops. Thank you to whoever fixed it!