Hi Becky, good to know there's something you DO see on your end, I'll call to schedule service after next week. There have been a ton of trucks in my neighborhood lately, possibly other neighbors having similar issues, possibly anything else.
However, as I said, I've been monitoring packets just to my gateway (see the image below, also a 1.5-2hr outage last night confirmed by another neighbor). A one-off test of my line is unlikely to show you any packet loss unless you're looking during what I call "the witching hour" of 9pm-1am PT. Like clockwork, especially these past few days, that's when I experience PL and lag. Naturally, that's also when I'm trying to play latency-sensitive games.
Last night wasn't so terrible, but it still occurred.
In case anyone is wondering, I use a program called SmokePing to generate these graphs (https://oss.oetiker.ch/smokeping/)