Packet Loss Southern California (Fortnite)
I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!...
Forum Discussion
Im having the same packet loss issue! Glad im paying for premium internet and get this level of service.
- @JoshieA
Looking at your connection, I 'm not seeing anything up to that point that indicates a problem. If you want to try and collect some trace routes or pingplotter data we can see if anything turns up there.
-ChrisOut of curiosity, what metrics are you analyzing when saying "looking at your connection"? Also, time of day likely matters when checking for packet loss. For instance - when you check someone's connection at 11AM on a Thursday, it will probably be much less likely to be problematic than checking at, say 8PM on a Thursday.
- Hi Sjo102784, we understand that time of day is often a factor when troubleshooting intermittent issues. We have the ability to remotely test a modem's Rx, Tx, SNR, timeouts, correctable and uncorrectable errors, forward and return status, WiFi interference, ping results, as well as other metrics. -Becky, Cox Support Forums Moderator
