Does anyone out there have a Cox Panorama Modem, check to see if it gets Hot, I mean mine is at 107.7 degrees and it was at 108.2 degrees, I just unplugged after calling Cox Communication to report a pending fire hazard, and was told that I needed to upgrade my service to get a new modem. I reported it to Product Safety Commission and canceled my service, again check the modem see if its hotter than it should be,
What temperature scale are you using? 108 degrees Fahrenheit is not remotely hot for an electronics device like a modem/router, and 108 degrees Celsius is hard to believe. Moreover, thinking a .5 degree difference is material enough to pay any mind to further suggests your understanding of temperature is not that great, to put it kindly.
Hi 2008malibu,
That is indeed most troubling. Safety is our number one concern, and I am glad that you returned the device but regret we lost a loyal customer. Would you mind contacting us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com with your previous account details. I would like to review the interaction with the agent you spoke with, as we want to ensure nothing like this happens to anyone else should they come across a potential hazard.
Thanks!
Cox Support Forums Moderator
