Forum Discussion

xander44's avatar
xander44
New Contributor
5 years ago

If you are using the panoramic wifi modem provided you do not need a separate router and actually if you do use a separate router it will interfere with the panoramic built in router. 

I am also having the same issue with my panoramic wifi dropping in and out and not getting a continuous signal, not sure what the issue is with that.  

  • m_wellner1's avatar
    m_wellner1
    New Contributor
    5 years ago

    I have not used the router since getting the panoramic. I even had my doubts from the beginning when picking it up since Modem Router combos tend to have issues, and not work as well as separate device setup.

    I read a lot of forums, and even ones on this site about the connection dropping issue, but it seems no one has had a solution - not even COX

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @M.wellner1, The modem is up and running with a good signal and I do not see any unusual latency. Is this only happening with wifi devices or all devices? Also, is the modem centrally located in the home and how far are you devices from the modem? -Allan
  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Xander44, You are correct about the possible interference you can get from multiple routers. Are you having issues with both wifi and wired devices? -Allan, Cox Support Forums Moderator.