Syntaf
7 years agoNew Contributor
Periods of high latency & extremely slow speeds
Problem seems to have started popping up last tThursday, but since then my house seems to have periods of time where the network speed slows the a crawl and I'm barely able to use the network (and definitely unable to run any multiplayer games). I've tried a bunch of different simple fixes but to no avail, so I'm at a loss on what I should try next.
Setup information:
- Modem/Router: AC1750 Wifi Cable Modem Model
- Wiring: Underground, resedential neighborhood
- Affected Connections: Wired and wireless
- Normal Speeds (wired): ~50 to 100 mbps download and 30ish upload
- Speeds during a bout of slowness: ~0.3 mbps download and 0.6 mbps upload
What I've tried already
- Resetting the modem/router (on my end)
- Factory resetting the modem/router , netgear admin page shows connection is 'good'
- Unplugging the modem/router and waiting 3-5 minutes to plug back in
- Resetting the modem/router (on coxs end)
- Disabling wireless and testing only my wired connection
Useful info?
I noticed in this thread a guy says anything over 1-2ms on a ping to 192.168.0.1 is a problem, and here is my ping output:
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=7ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 10ms, Average = 6ms
Here is also my connection information which I grabbed from my netgear admin panel:
Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Lastly, here's a tracert of google.com:
Tracing route to google.com [2607:f8b0:4007:80d::200e]
over a maximum of 30 hops:
1 4 ms 9 ms 6 ms 2600:8801:2980:81d:a02:8eff:fec6:6662
2 245 ms 119 ms 318 ms 2600:8801:29ff:ffff::1111
3 427 ms * 82 ms 2001:578:601:fffc:500::1c
4 24 ms 143 ms 30 ms 2001:578:604::1a
5 65 ms 48 ms 42 ms 2001:578:1:0:172:17:249:79
6 59 ms 110 ms 77 ms 2001:578:20:c100::5:1
7 184 ms 235 ms 48 ms 2001:4860:0:1004::e
8 43 ms 89 ms 59 ms 2001:4860::c:4001:13cf
9 45 ms 49 ms 309 ms 2001:4860::c:4000:de3d
10 215 ms 49 ms 332 ms 2001:4860::1:0:c432
11 * 78 ms 132 ms 2001:4860:0:110d::1
12 185 ms 94 ms 36 ms 2001:4860:0:1::1f01
13 372 ms 259 ms 50 ms lax28s10-in-x0e.1e100.net [2607:f8b0:4007:80d::200e]
Trace complete.
Any ideas on what I should try?