Forum Discussion

phb1342's avatar
phb1342
New Contributor III
11 months ago

Problem with Network: I have Wi-fi (mostly) but no ethernet.

I have the Eero 6 Router and Netgear CM400 Modem.  Everything has worked perfectly for years. In the middle of a program Roku went back to the home screen and said “disconnected”.  Turns out that all...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    11 months ago

    Try connecting a device direct to the CM400 modem? Don't forget to power cycle it after. Sounds like a router problem to me.

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

Try connecting a device direct to the CM400 modem? Don't forget to power cycle it after. Sounds like a router problem to me.

phb1342's avatar
phb1342
New Contributor III
11 months ago

As usual, you are exactly correct.  Now, to try a new router.

THANKS!

phil

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    11 months ago

    You are quite welcome. Sorry about the bad news on your router. Try a factory reset of it before buying a new one.