Forum Discussion

Arobadope's avatar
Arobadope
New Contributor II
2 years ago

Cox Not Allowing 3rd Modem to Connect?

Hello, I recently just started with Cox and for some reason my modem has not been able to connect to their service. At first I was using a Netgear CM700 that would signal having the upstream and...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    That means the modem isn't provisioned. I bet the gateway is still activated. Send a email to cox.help@cox.com with your account info and a link to this post asking them to provision your SB6190 for data. This is similar to this thread where the user had 2 devices on their account.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Maybe they need to do a "full reprovision" where I think they take the modem off the account then add it back on. Either way, if you are getting a 172.x.x.x IP you are locked in the self registration system walled garden. This gives you a connection to Cox's network, but not the internet in general. That's why all the lights look normal on the modem and router.