Forum Discussion

Artyjaimes's avatar
Artyjaimes
New Contributor II
4 years ago

Really bad connection, please help.

So for the past 3 years I've been dealing with this really bad connection, cant afford to move right now. I'm to the point where I'm getting really frustrated, thinking about changing isp. I'm paying over $100 for gigablast, but getting less than 100mb, 90 percent of the time, and random dropouts several times a day. I've posted on here before and called cox as well. A technician came, did nothing, seemed to be in a hurry to leave. My equipment is new. I've checked everything I possibly could on my end and nothing seems to work. I really don't know what else to do. You can imagine how i am feeling, paying that amount and getting 10mb dl. Here are some logs. Any help will be appreciated.

https://ibb.co/xC2xWvnhttps://ibb.co/zSL48m8https://ibb.co/9pNtGhT

  • FatDaddyWampus's avatar
    FatDaddyWampus
    Contributor
    4 years ago

    The first thing I'd do with your levels is eliminate your house wiring completely.  Get a brand new piece of RG6, go to your demarc and attach that brand new piece of RG6 directly to the line coming from the curb (there should be a bonded bullet connection there).  Then hook the other end of that RG6 directly to your modem.  Then hook a computer directly to the modem with a known good piece of network cable (Cat6, Cat5E, etc).  Then check your levels.  If they're still garbage, it's a Cox problem, if your levels look good, it's your house wiring.

    • Artyjaimes's avatar
      Artyjaimes
      New Contributor II
      4 years ago

      There is hardly any changes. Like I said, I've done everything I can on my end.

      • Artyjaimes's avatar
        Artyjaimes
        New Contributor II
        4 years ago

        I hope cox can send an experienced technician this time.