If you've had an outage every single night for over three weeks, do you really need to be notified that there might be an outage tonight? I understand your frustration, but if what you say is true, I predict you'll have an outage tonight. If you want some insight into why it's happening, you could try contacting cox.help@cox.com. They might be able to help you with that. Include your full name, the service address and a link to this discussion. But, short of getting on a plane and flying to wherever you are to help run some fiber or some such thing, they won't actually be able to fix your issue if your neighborhood is experiencing a scheduled, local outage.
This is true, I should anticipate the nightly outage for sure. To my surprise though it didn’t go out. So that’s a plus! I was on a rant fueled by weeks of frustration and my post got muddy 😅 but I was trying to convey that it would be nice if I could put a reason to it. If there was an email, letter, something at the beginning of the work that is being performed sent to us explaining that there is scheduled maintenance going to be happening from this date to that date during these hours. That way we could prepare a little better for those of us that rely on the internet late at night, you know? I had no idea about that contact option, I appreciate that and will be using it in the future. It would just be nice if we got a heads up in advance for recurring service maintenance if they’re installing fiber, fixing cable, etc. ya know?
