Forum Discussion

Tom2001's avatar
Tom2001
Contributor
2 years ago

Refresh required after email deletion

With the new version of Cox webmail, when I delete an email or multiple emails and hit the trash icon the emails get hi-lighted but the inbox is not refreshed and the emails stay on the screen. I hav...
  • Tom2001's avatar
    Tom2001
    2 years ago

    Its not he message count on the folder, the deleted emails remain in the main body and are dimmed but not removed from the main body. Yes you can go back and forth between folders and the main Inbox will be refreshed.

    The last 2 days the problem has disappeared and the deleted emails are immediately removed from the main body.

    Thanks for your input on this and I hope to not revisit again, I appreciate your input on the forum.

CurtB's avatar
CurtB
Valued Contributor III
2 years ago

If a folder's number of messages indicator doesn't update after moving, copying or deleting messages, it can be manually updated by clicking the "Refresh" button or automatically with the next timed refresh.  The minimum refresh interval is 5 minutes.

Settings > All settings > General > scroll down to Advanced settings > Look for new data every {5 minutes, 10 minutes, 15 minutes, 30 minutes}.

However, neither of the above should have to be necessary for a basic houskekeeping function.    After the move, copy, or delete subroutine successfully completes, the existing refresh subroutine should run... to reset indicators.  This should be an easily correctable coding omission with virtually no processing overhead.  But, that doesn't mean it will happen anytime soon, if ever.

  • Tom2001's avatar
    Tom2001
    Contributor
    2 years ago

    Well all morning the deletion of emails has been working with the client (web side) of webmail processing the deletes of selected emails and removing them from the inbox display. This is clearly a web side (not server) issue that hopefully they have fixed. I'll keep the forum posted on results.

    BTW, why don't we get email notifications when the thread we are interested in or started has activity? 

    • DannyS's avatar
      DannyS
      Moderator
      2 years ago

      Hello, we are aware of concern regarding some accounts with the proper deletion of emails.  We also, are aware of the missing notifications when a forum has been updated.  We do not have a restoral time on either but look to have both fully addressed as soon as possible.