Forum Discussion

kalenareyes's avatar
kalenareyes
New Contributor
24 days ago

Refund

For the month of October our internet access has been very unreliable.  Since last Sunday it was barely working.  Yesterday Someone came to fix it as they thought the problem was coming from inside.  It was not.  It was an outside wire that was fixed and hopefully resolved.  My question is can I get at least a partial refund for October?  I pay my $79.99 every month early.  I would really appreciate some type of credit for a loyal customer.  Thank you. 

  • RaquelD's avatar
    RaquelD
    Moderator
    24 days ago

    Hello. Thank you for letting us know about the trouble you've been having. I'm so sorry this has been your experience. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.