Forum Discussion

chmod777's avatar
chmod777
New Contributor III
6 years ago

SB6183 stuck in reboot loop trying to update firwmare

I used the reboot modem tool on the Cox site and since then my modem has been stuck in an infinite reboot loop trying to perform a firmware update - I see "SW Download INIT - Via NMS" in the Event Log and it reboots over and over and over and over every few minutes. The modem currently has firmware D30CM-OSPREY-2.4.0.1-GA-02-NOSH.

Any ideas/help?

This is in CA / South Orange County region.

  • KevinM2's avatar
    KevinM2
    6 years ago
    @chmod777, are you still experiencing issues with the modem? I am able to view your signal levels at this time. If this persists, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, to resolve the issue. -Kevin M. Cox Support Forum Moderator
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @chmod777, are you still experiencing issues with the modem? I am able to view your signal levels at this time. If this persists, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, to resolve the issue. -Kevin M. Cox Support Forum Moderator
    • chmod777's avatar
      chmod777
      New Contributor III
      6 years ago

      Nope, after several hours of the failed update and reboot loop, it stopped and all back to normal for now. Thanks.

      • Allan's avatar
        Allan
        Moderator
        6 years ago
        @Chmod777, We are glad to hear that everything is back up and running. Please let us know if you have any additional issues with the internet service. -Allan, Cox Support Forums Moderator.