Service keeps getting worse
After going through a bad situation a while ago (ref: https://forums.cox.com/forum_home/apps_forum/f/apps-forum/31757/wifi-app-is-dead), my service is still completely dying at random times - modem e...
Forum Discussion
Still have the TM3402? If so, what do the logs say?
Cox Mobile has nothing to do with Cox Internet/Voice
Wifi calling? Next time disable the Wi-Fi on the phone and see if effected.
Not using WiFi calling, never have. Yes, still have the TM3402. I'm guessing I'll have to bypass my WiFi router to get at the logs, correct? If so, that will have to be another day.
I'm guessing I'll have to bypass my WiFi router to get at the logs,
Not unless your routers blocks it. Try 192.168.100.1?
Perfect - thanks! Here's the PacketCable(MTA) Events log (only goes back to 8/23):
PacketCable(MTA) Events
Date Time Event ID Description
8/23/2023 6:41 3000000001 MEM-CONN-ERROR
8/23/2023 6:41 4000950905 Configuration File Error- Bad Parameter
8/23/2023 6:41 16 MTA TFTP: Successful
8/23/2023 6:41 4000951501 Provisioning Complete - Warnings
8/23/2023 6:41 26 MTA PROV: Successful!
8/23/2023 6:41 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/23/2023 6:41 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/23/2023 6:41 2 Voice Line Diag Passed, Line Number = 1
8/23/2023 6:41 2 Voice Line Diag Passed, Line Number = 2
8/23/2023 6:42 65535 Port Shutdown Procedure Applied to Line 2
8/23/2023 6:42 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
8/23/2023 7:38 4000950905 Configuration File Error- Bad Parameter
8/23/2023 7:38 16 MTA TFTP: Successful
8/23/2023 7:38 4000951501 Provisioning Complete - Warnings
8/23/2023 7:38 26 MTA PROV: Successful!
8/23/2023 7:38 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/23/2023 7:38 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/23/2023 7:39 2 Voice Line Diag Passed, Line Number = 1
8/23/2023 7:39 65535 Port Shutdown Procedure Applied to Line 2
8/23/2023 7:39 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
8/23/2023 7:39 2 Voice Line Diag Passed, Line Number = 2
8/23/2023 9:48 65511 SIP DNS Query Failure
8/24/2023 7:44 65511 SIP DNS Query Failure- Cleared
8/24/2023 9:38 65511 SIP DNS Query Failure
8/24/2023 18:25 3000000002 MTA RESET:
8/24/2023 18:28 4000950905 Configuration File Error- Bad Parameter
8/24/2023 18:28 16 MTA TFTP: Successful
8/24/2023 18:28 4000951501 Provisioning Complete - Warnings
8/24/2023 18:28 26 MTA PROV: Successful!
8/24/2023 18:28 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/24/2023 18:28 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/24/2023 18:28 2 Voice Line Diag Passed, Line Number = 1
8/24/2023 18:28 2 Voice Line Diag Passed, Line Number = 2
8/24/2023 18:29 65535 Port Shutdown Procedure Applied to Line 2
8/24/2023 18:29 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
12/31/1969 17:01 3000000004 DOCSIS-CONN-ERROR
12/31/1969 17:01 3000000002 MTA RESET:
12/31/1969 17:05 3000000004 DOCSIS-CONN-ERROR
12/31/1969 17:05 3000000002 MTA RESET:
8/25/2023 5:54 3000000001 MEM-CONN-ERROR
8/25/2023 5:55 4000950905 Configuration File Error- Bad Parameter
8/25/2023 5:55 16 MTA TFTP: Successful
8/25/2023 5:55 4000951501 Provisioning Complete - Warnings
8/25/2023 5:55 26 MTA PROV: Successful!
8/25/2023 5:55 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/25/2023 5:55 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/25/2023 5:55 2 Voice Line Diag Passed, Line Number = 1
8/25/2023 5:55 2 Voice Line Diag Passed, Line Number = 2
8/25/2023 5:56 65535 Port Shutdown Procedure Applied to Line 2
8/25/2023 5:56 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOSThe DOCSIS(CM) Events have no events prior to today. The MTA RESET event on 8/24 @ 18:25 is when the modem died.
Yea, those are the MTA logs which don't show anything helpful other then the DOCSIS connection error. Basically it means the modem is going offline. If the CM event logs is empty then the modem isn't keeping the logs. What do the signal levels show?
As for why your cell phone acted up, I have no idea. For now I will treat that as a red herring.
