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HumbleGuyGaming's avatar
HumbleGuyGaming
New Contributor
2 months ago

Slow upload speed when using OBS for twitch

I pay for the 2 gig service from cox which is advertising as 2 mbps download and 40 Mbps upload. Download is great but my upload is literally a 16th of what advertised and its not stable, i unplugged my modem (PW8) turned off every device that is hooked up to my Wi-Fi turned off my pc and let it sit for 5 mins, plugged everything back in, after the router had started back up, Plugged in both my console and PC via ethernet connection. and still getting only 3 mbps upload, ill repeat my download is fine but my upload needs to be looked at, i don't expect it to run at 40 mbps but i know it could do 30. attached to this post is screenshots from twitch's bandwidth test in all they're allotted servers for obs to connect to, it shows the bandwidth, RTT, and quality of the upload to the servers, anything below 90 is not sustainable. i was under the impression that ethernet connection is taking priority over Wi-Fi connection. if further contact is needed other then this forum please email titanXXXX4@gmail.com. obs is the program used for streaming on twitch,

as that is my second job.



*Edited by Moderator to remove email address.

 

UPLOAD SPEED POOR PERFORMANCE
  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Try replacing your ethernet cable with a cat 6E , and verify in your settings the connection speed of your ethernet connection. (Ensure you are plugged into the RED port on the PW8, (port 4)). 

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 months ago

        Have you verified your settings for the network? I have an Alienware R16 with a 2.5gbps Killer ethernet port, and the default setting was for 1gbps. I had to manually change the settings. ALSO, my original ethernet cable a Cat 6E was bad, replacing it  and fixing the settings were BOTH required for me to get 2.5 gbps speed from my ethernet. 

        Go into network and internet/ethernet can verify the link speed. I am currently on 500 down/50 up, but yes my equipment can handle MUCH faster. Even though - 

  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi,

    With the varying results, there could be an issue at or near the modem and you may be getting packet loss on the upstream channels. We will be glad to check on this. Please reach out to us privately by email at cox.help@cox.com or by DM/PM on social media. My team monitors these and will be glad to help test your modem. you can also check for packets by running traceroutes tests to see where you start getting dropped packets. you can do this through the command prompt or even better use a test tool like ping plotter that will traceroute for several minutes and graph the results.

    Greg

  • HumbleGuyGaming's avatar
    HumbleGuyGaming
    New Contributor
    2 months ago

    results are from three different sites, Fast.com, Speedtest.net, and https://speed.cloudflare.com/

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 months ago

      FYI, to get faster then 940-960Mbps download, you need to use LAN port 4, which has a orange stripe next to it and is 2.5Gbps. Everything else are 1Gbps LAN ports.

      As for your problem, when did it start? Around the time of the Hurricane? How does the coax get from the street to the room the modem is in? Any splitters/amps/filters? Have you looked at your gateway's signal levels from Connection > Cox Network in the gateway's UI?

      • HumbleGuyGaming's avatar
        HumbleGuyGaming
        New Contributor
        2 months ago

        this whole time i was an idiot and didnt plug my ethernet up to right port, you literally upped my download speed to more of what im paying for thank you :), up load improved slightly but no where near what im paying for. 

        Problem started: when i started streaming a few weeks back

        coax is ran from one side of the home to the other with out a splitter or anything

        how would i look at my gateway level on coxs user interface?

  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi,

    I apologize for the trouble you are having with slow streaming speeds. I always recommend using a wired connection when gaming or streaming. The speed will be slightly better and more reliable. When you have the time, please run a speed test at an alternative test site such as speedtest.net, and let us know the results. I'm unable to initiate an email conversation but you can email us at cox.help@cox.com and we will reply. We are available for DM on Twitter Cox.help and we monitor Facebook at Coxhelp.

    Greg

  • HumbleGuyGaming's avatar
    HumbleGuyGaming
    New Contributor
    2 months ago

    editing to mitigate confusion, the plan advertises 2000 mbps download my download is 1400