I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out probably 10 times. They look at it and say "everything is fine" & leave. I call. I message. No help!! I'm fed up of paying 275$ a month for wishy washy service. Anyone else experiencing this ONGOING slow service? Anything to help?
Will someone from Cox just stand up for the customer? Please. It’s so obvious to anyone reading here or anywhere really. I could stand at a local Walmart with a sign saying “Wave to me if you have issues with Cox internet speeds” and likely every single person that walks by would wave.
Numerous reputable internet articles, thousands of support tickets, millions of hours on the phone with Cox for what? d
Stop wasting our time by sending us all over the place and having us troubleshooting with the same old tired steps.
Yes. Same problem -- 100 MPBS download and <1MBPS upload which makes all communication apps very difficult to use. I have my first technician visit this afternoon. I have not help to offer you -- just hoping that if the community continues to pressure Cox for answers that maybe they'll do something about it.
I am in the exact same boat in oklahoma city. my neighbors called managers at several busineses called i work from home about to lose my job because of horrible upload speeds i have had multiple techs out have cox care i pay extra for entire apartment building rewired even from the pole. they dont check the nodes. I have a conference call yesterday with several of me neighbors and businesses on the phone telling them stop trying to blame us for your dismal upload speeds. from noon to 6pm when we need our net the most we have less than 1mb upload speed. that is not right we are paying for service that doesnt deliver. IF i lose my job i will be lawyering up over this. My job expects me to have reliable service which cox is not providing unfortunately they are my only internet option. i escalated through a manager was guaranteed a tech would be out sooner than the appointment which is for friday. to no avail no call back as promised. here in oklahoma city there is a huge number of people petitioning to get a lawsuit because of this issue that has been going on for months. i am tempted to jump on that bandwagon. i mean the downloads jitter ping all great the upload speeds are dismal. i replaced my moden from cox store 6 months ago. cox call center says they dont show i replaced it.
