Ticked_Off_
6 years agoNew Contributor II
SMTP Failure
I'm using thunderbird on a windows 7 64 bit HP Specs are below. I get the following error when trying to send email: "Login to server smtp.cox.net with username gyork7 failed.
I have had the same problem since yesterday morning. I can receive but not send emails using my primary Cox email address. I am using Outlook 2016 and Windows 10. All of my software is up-to-date and I have not added or changed any software recently. This problem is only with my primary Cox email address. My other Cox email addresses are functioning normally (i.e., can send and receive emails without any issues). My primary Cox email address can receive email but I cannot send an email using that address. I receive the same error message as stated above (SMTP server rejected my user name/password). I know the correct user/password info is in my Outlook settings for my primary Cox email address because that email address can log on to and receive emails from the incoming Cox email server (pop.cox.net). My Outlook email settings are correct as well (i.e., use the same user/password for the outgoing server - SMTP as is being used for the incomer server - pop.cox.net). I should also note that my primary email address is the only one of my Cox email addresses that is still on the Cox legacy email server. I am not an expert but it seems obvious to me that if the only Cox email address that is experiencing this problem is on the Cox legacy server then the problem is a connectivity issue between the legacy server and the SMTP server. I have asked Cox several times to transfer my primary email address from this legacy server to a non-legacy server, but they have not done so. I experienced this same problem in January...why can't this issue be resolved??