Forum Discussion

tajkkj's avatar
tajkkj
New Contributor III
3 years ago

spam and not spam reports bouncing

Hello,

Until recently, I've been able to forward mail which either should be spam or which Cox has flagged as spam, but is not, to either SpamReport@cox.net or ThisIsNotSpam@cox.net. For the last several days, this no longer works, and my forwards are begin bounced. The error message I'm getting is like the following:

<cox-spam@feedback.cloudmark.com>: host 68.1.17.4[68.1.17.4] said: 552
    <tucsonmuffy@cox.net> message rejected. Refer to Error Codes section at
    https://www.cox.com/residential/support/email-error-codes.html for more
    information. AUP#CXSNDR (in reply to end of DATA command)


Reporting-MTA: dns; mx-out.cox.rs.oxcs.net
X-Postfix-Queue-ID: EC964233BB3F
X-Postfix-Sender: rfc822; xxxxxxxxxxxxxx@cox.net
Arrival-Date: Sun,  6 Feb 2022 20:57:49 +0000 (UTC)

Final-Recipient: rfc822; cox-spam@feedback.cloudmark.com
Original-Recipient: rfc822;cox-spam@feedback.cloudmark.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; 68.1.17.4
Diagnostic-Code: smtp; 552 <tucsonmuffy@cox.net> message rejected. Refer to
    Error Codes section at
    https://www.cox.com/residential/support/email-error-codes.html for more
    information. AUP#CXSNDR

Any idea what's going on, and why this is now failing?

Thanks, 

Tim
spam filter false positive
spam filters
  • socal_transplan's avatar
    socal_transplan
    Contributor III
    3 years ago

    and just like  it suddenly started...it has suddenly stopped.  at least for me. no bouncebacks in the last 3-4 days. 

  • socal_transplan's avatar
    socal_transplan
    Contributor III
    3 years ago

    me too!  that's exactly why i'm here.  it seems to be fine for them to let something that might have a virus in it get to MY mailbox, but they're ever so protective of theirs!

  • tajkkj's avatar
    tajkkj
    New Contributor III
    3 years ago

    Over the last few days, there has been improvement. Now I am not getting forwards to SpamReport@cox.net bounced back.

    However, I am still seeing forwards to ThisIsNotSpam@cox.net bounced. So, whatever fix was done to make reporting spam work should be applied to reporting non-spam e-mails.

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      Tajkkj,

      I would be happy to pass that feedback along to our leadership team.

      David
      Cox Support Forum Moderator
      • socal_transplan's avatar
        socal_transplan
        Contributor III
        3 years ago

        Btw, funny thing…I found your post, David, in my Cox spam folder. Lol