Spotty service & slow speeds...

I understand the frustration. Same situation. Connection drops. Wireless or Hard wired. Doesn’t matter. 

I have been given the run around and have needed to replace “equipment.”

Fast forward to a month, at the end of the month, same problem and same response. “On our side” you need to replace your modem. The modem was replaced last month because Cox told me to do so! They get one of these solutions.

I have 2 kids requiring internet connection because of distance learning but like clock work, at the end of the month/billing cycle data has been throttled even with data left for 6 days. 

However, with $10/month you get a technician they say. From what I am hearing from your story, even you are having problems with a technician coming on site multiple times. 

Maybe the answer is to get unlimited data along with their premium high speed connection however, I’m no longer wanting to take that chance with this service. I am trying to stomach this service until the other provider comes next week to install their stuff.