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BrooksBrother's avatar
BrooksBrother
New Contributor
6 years ago

Started Unicast Maintenance Ranging - No Response received - T3 time-out

I'm getting numerous modem issues per day. Can anybody tell me what I should look for? This is a Netgear modem.

Here is my log:

2019-08-08, 08:42:27 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:42:22 Notice (6) Honoring MDD; IP provisioning mode = IPv4
2019-08-08, 08:42:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:41:58 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:41:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:41:54 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:41:53 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 08:39:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-08, 07:42:32 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
netgear modem
  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello. Do you have any splitters or signal amp on the cable line going to the modem? -Allan Cox Support Forums Moderator
    • BrooksBrother's avatar
      BrooksBrother
      New Contributor
      6 years ago

      I don't have any splitters. It's literally just a cable that comes into a bedroom and about 12 feet of length over to the closet. 

      I have the modem hooked up to a router.

      I replaced everything twice this year, because I couldn't get anything to work for a while. 

  • elizawilli's avatar
    elizawilli
    New Contributor
    6 years ago

    I have a Netgear modem where this is happening to me as well. Two modems in two years with no change. Three technicians have been out. Splitters removed and all barrels on the coax cable replaced. They all said there is one line feeding three homes on our street. One of those lines has high ingress and could be backing into our line. The lines aren't marked so they couldn't find what house the ingress was coming from.

    I am also interested in a solution.