Forum Discussion

Zurq's avatar
Zurq
Contributor II
6 years ago

STILL GETTING PACKET LOSS AFTER IT WAS "FIXED"

I am getting 1-5% packet loss in fortnite when my problem was "fixed" I would like to get this fixed bc this is dumb. im paying 200$ for what? a trash experience, sorry to say it but i am fed up with...
fortnite packet loss
packet loss
KevinM2's avatar
KevinM2
Former Moderator
Hi Zurq, we are not detecting any packet loss on our end. If the packet loss is occurring outside of the Cox Network (and occurs on Amazon's, for instance), then we would recommend reaching out to Epic Games directly. In regards to port forwarding, this is under:

Network > Advanced Settings > Port Forwarding > Add Port Forward

-Kevin M. Cox Support Forum Moderator
Zurq's avatar
Zurq
Contributor II
6 years ago

for some reason it wont let me port forward on 192.168.0.1   and i tried the https://wifi.cox.com/ site and my device doesnt show on the list

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Zurq, what type of device is using this IP Address? Are you trying to port forward to a wireless router or to a device in the home? Once you choose the device in your home to port forward to, you can then select Xbox Live, Playstation 4, Minecraft, World of Warcraft, etc. You can also do a manual set up, where you can simply add the port number and protocol. -Kevin M. Cox Support Forum Moderator
    • Zurq's avatar
      Zurq
      Contributor II
      6 years ago

      its a pc, and Im trying to port forward my pc.

      • Zurq's avatar
        Zurq
        Contributor II
        6 years ago

         I dont see my device.