Stop blaming Cox, you whiners!
Since I first discovered this forum I've read many dozens of questions in which users blame Cox for their email or internet problems. Many others chime in with posts like "Yeah, I have the same probl...
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Feel better? lol. This forum isn't meant for debating points of view, but I'll bite (in before lock)... first, thanks for your point of view, but painting forum posters with such a generalized brush is presuming too much imo, and that's my point of view.
As for issues with Cox services, customer service, etc., quite simply, the reason you're reading so many posted issues is because that's largely the reason for this forum, for folks to post their issues and for others (be they other forum users or Cox support personnel) to offer their help. Minus an issue or an offer to assist, little reason to post (and yet, here I am ;-)
And the reason many posters blame Cox for their issues quite frankly, per my experience, is because Cox is to blame for many of the issues posters post about.
I'll agree to disagree. I just find it frustrating to read some of the BS posted as ridiculous resolutions posted to resolve a subscribers legitimate problem. Or the ones who chime in to say that Cox has done nothing to help them. That has not been my experience.
I suppose it's because I have a major problem with the modern IT Specialists (including the amateur ones) who, in my opinion, know only enough to be extremely dangerous. The college-educated ones have worked their way up to positions of influence in the industry, which is why the average person blames IT technology for all the related problems that occur on a daily basis. IT technology is just fine; it is the human element that is the problem.
And, again, as for Cox I have no complaints (which is very unusual).
Just because it hasn't been YOUR experience it doesn't mean a lot of us aren't having legitimate problems. I've spent hours on the phone with chat, connect app, and phone trying to get my issues resolved. They have escalated it to tier 2 but I still don't have the issue fixed. They changed my password so they could have access to my email account (something I'm not comfortable with but they said they could not fix my problem without getting into my email) As of today, I still have the same issues. I've screenshot every time it happens, and the techs have been able to see the problem but not fix it. They will report on the forums that the problem with email is fixed, but it's not fixed for me, so yes I post the facts.
I have had multiple and continuous problems with cox and their representatives who for the most part do not know what they're talking about. I've been given wrong information over and over again, and it's extremely frustrating. One of the reasons I always try to use the apps and chat is I can save proof of what I'm told, when sure enough a few days later the next rep says they have no idea what I'm referring to as "there are no notes on your account"
I've been waiting for a week to get a recording of the phone call setting up my MIL's account, as the agent told my husband a totally different thing than what was reflected in the bill. One of the agents said she would "split the difference with me" Like that was an acceptable response? No, YOU messed it up, YOU fix it. They tell you one thing and do another. I was assured that they discontinued my MIL's auto billing because they were way overcharging and sure enough I logged in and they did not.
It's just constant, every day and I've spent hours and hours with "support"
Great that you've had a good experience but do you really think I enjoy wasting my time posting on a forum if I didn't have real legitimate issues?
I'm sorry for your frustrating encounters with Cox support. I had a similar situation involving Verizon Wireless tech support. I finally called and said to the first tech that answered "I don't want to talk to you. You've wasted enough of my time. Transfer me to someone who knows what they're doing!" It worked! Sometimes you have to be a hardass in a politically-correct way.
That may have been your experience, but I spent hours on the phone, forum, chat & email with Cox & received all different answers from " no one else is having that problem (lie) to were changing that platform & it will be resolved in 72 hours & much more. It took well over a month to get my issue fixed so I'd say the majority of posters here have legitimate concerns especially when Cox increases rates every time you turn around! Also when people post on here they can see others are having the same problems even though Cox says otherwise.
The initial point I was making is that if you have an issue with Cox services it is best to call them directly. There are many complicated issues to consider when your service malfunctions. And since Cox technicians don't monitor this forum it's unlikely the correct resolution will be found here. In addition, I had read so many responses to the effect "Yeah, I have the same problem. Cox **." that I felt the need for my post. It seems that it angered the stereotype it was directed to.
BTW. Whereas you first say this isn't the place to debate issues with Cox's service you then go on to say that it is. lol ... as you say (did you really laugh out loud? If so, you should seek psychiatric help ... or resume your medication regimen)
My Cox services work fine. For those with issues who simply come here to complain, it is THEIR problem, not Cox's. This is a technical support forum, not a support group for insecure whiners.
Again, thank you for proving my point about the clueless chiming in with nonsensical misinformation.
