Forum Discussion

Azazel's avatar
Azazel
Visitor
6 hours ago

Stop chasing the next money making scheme and fix and maintain what you have

This is getting really irritating. We have had spotty internet for a while in my area. First tech came out and gave us an upgraded modem that can get up to 5Gbps. I told him you have to mainain 1Gbps first. Regardless, the modem worked for a week and then slowed down again. Starting this past Sunday, we've had drops every night. This morning, the site says an outage in my area and then refresh and no outage (there isn't currently, I'm online sending this) yet I get a text saying there is. Want to use chat/Oliver? Apparently, only with your cell phone, probably a Cox cell phone only, right? Email support? Sure, as long as it isn't flagged as junk (this was the receipt I got after sending an email).

You are living off the archaic back of coax cable for high speed. This cable is effected by heat and cold, your taps used to go out a lot in summer due to them sitting in the peds in the heat and they have/had processors built into them). You are too busy getting everyone else to support your money grab (Yahoo for your email, Verizon for your cell phones), that you are really letting your infrastructure slip. Get back to being a company that supplies a service and stop being money grubbing dirt merchants.

 

  • HeatherS's avatar
    HeatherS
    Moderator
    6 hours ago

    Good morning, Azazel. We value your loyalty as a part of the Cox family and surely want you to be pleased with your service. I'm sorry you were impacted by an outage earlier and continue to experience service issues. I would suggest unplugging your modem to allow for a full reset now that the outage has cleared. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    6 hours ago

    No current modem is capable of 5Gbps. They all max out with a 2.5Gbps ethernet port. Maybe you mean 5Ghz wifi?

    As for "fix and maintaining", that is what they are doing. Most areas have 2 downstream OFDM and 1 upstream OFDMA channel. They will be moving to mid-split soon for higher upload. That all uses HFC/coax though. They have upgraded some areas to fiber/FTTP(like in AZ) but that is very expensive and time consuming. They have to get permits and work with towns/cities for the upgrade. How are they not providing a service? Because it uses a different technology then you prefer? If you want fiber, check the FCC broadband maps to see what is available in your area. If nothing, move. When I bought my new house I only considered locations that had a fiber provider. Vote with your wallet.