Support Chat - bot or real?
Anyone have success using support chat? I got the their name, and then no response after that. What a waste of time.
Forum Discussion
I've read initially it's a bot. Then a contributor claimed if you type "live" in the app, you'll get an actual rep. i don't know but it sounds kinda hokey to me.
Effective Customer Support seems to be a dying skill nowadays. It's too bad. If we buy their product, they're done with us.
yes, they're real.
I have had better luck with Phone Support. They usually stay with me until my problem is resolved. I have used Support Chat 5 times. The first page offers a dialog box where you are asked to explain your problem. So I write out an explanation: "I can receive emails (this was a year ago) but I can not send emails." I explained what I had tried to fix the problem. I did get a response from Support Chat. They said "So, you are having problems with your internet?" At every step of the way, I got the feeling that the Support Chat technician was not reading anything I wrote.
In answer to your question, I did get a response from them after getting the technician's name. The response usually came within 2 minutes.
Thx, I've had mixed results - 1st time they were trying to troubleshoot basic stuff, the second time they gave me their name and then never responded afterwards.
I finally drove to a local retail store, the manager said it's a bot at first, but you may get a person after so many chats.
