Forum Discussion

MikhailN's avatar
MikhailN
New Contributor
6 years ago

Technicolor panoramic router connection hiccups

Hi all, For the last couple of months I'm experiencing periodic connection hiccups with my Technicolor panoramic router. I work remotely via SSH and there are periodic (once in several minutes) mom...
  • Becky's avatar
    Becky
    6 years ago
    Hi MikhailN, I think an upstream impedance may be responsible for your poor Tx levels and intermittent disconnects. This is an issue an on-site technician will need to resolve for you. Email my team at cox.help@cox.com so we can schedule an appointment for you. -Becky, Cox Support Forums Moderator
Allan's avatar
Allan
Moderator
Hello. The modem is reporting some poor signals at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
MikhailN's avatar
MikhailN
New Contributor
6 years ago

allan

This is how these levels look most of the time :) The modem is plugged directly into the cable coming out from the residential splitter in our front yard, the modem is in the garage.

Could you please provide a link to recommended signal levels?

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi MikhailN, I think an upstream impedance may be responsible for your poor Tx levels and intermittent disconnects. This is an issue an on-site technician will need to resolve for you. Email my team at cox.help@cox.com so we can schedule an appointment for you. -Becky, Cox Support Forums Moderator