Forum Discussion

DavidCamp4773's avatar
DavidCamp4773
New Contributor II
3 months ago

Terrible service... Product and customer

Why have I been paying for something that doesn't work I constantly have outages and have called on numerous occasions to be credited for something I pay for I've wasted so much time that I should have ever had to spend trying to get what is fair. Time is the one thing I cannot get back but here we are again. I would like to be compensated for my service not working and the countless hours I've spent trying to be compensated. Cox why is it so hard?

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 months ago

     Hi, David. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.